Membership Terms
1. Background
This website (the Site) is operated by Hope Therapy and Counselling Services Ltd, Registered Company Number 12110579, of Terriers House, Amersham Road, High Wycombe, Buckinghamshire, England, HP13 5AJ (referred to as Hope Therapy, we, our or us).
2. Terms and Conditions
These Terms and Conditions govern your purchasing of memberships and any products, and you agree to be bound by these terms.
3. Memberships and Access
Certain areas of this website are restricted to registered users and paying members.
When you register purchase a membership, you agree to:
- Provide accurate and up-to-date information
- Keep your login details secure
- Not share your account access with others
Access to member-only content is granted based on your selected membership. We reserve the right to suspend or terminate access if these terms are breached.
4. Payments and Subscriptions
Payments are processed securely via Stripe.
If you purchase a subscription:
- You agree to recurring billing at the stated interval (eg monthly or annually)
- Payments will automatically renew unless cancelled
- You can manage or cancel your subscription by logging in and accessing your My Account area
We reserve the right to change pricing, but any changes will not affect existing subscriptions until renewal.
5. Refunds
Due to the nature of digital content, refunds are generally not provided once access has been granted.
However, if you believe a purchase has been made in error, please contact us and we will review your request.
6. Digital Content and Resources
All courses, downloads, audio content, and materials provided through this website are for personal use only.
You agree not to:
- Share, distribute, or resell any content
- Copy or reproduce materials without permission
- Use content for commercial purposes
All content remains the intellectual property of Hope Therapy & Counselling Services.
7. Disclaimer
The content provided on this website, including courses, audio materials, and written resources, is intended for general educational and self-help purposes only.
It is not a substitute for professional medical, psychological, or therapeutic advice.
If you are experiencing significant mental health difficulties, you should seek support from a qualified professional.
8. Limitation of Liability
We make every effort to ensure the information on this website is accurate and up to date. However, we do not guarantee that the website or its content will be free from errors or interruptions.
We are not liable for any loss or damage arising from:
- Use of this website
- Reliance on its content
- Inability to access the website
9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how your data is collected and used.
10. Changes to These Terms
We reserve the right to update these Subscription Terms at any time. Continued use of the website after changes are made constitutes acceptance of the updated terms.